Technical Support

Your One-Stop Partner for entire Technical Support Services

Our approach to providing Technical Support services is global, flexible, and tailor-made to meet your company’s specific service-level targets and metrics. That’s how we ensure maximum utilization, efficiency, and quality standards – lowering call-handle times, increasing first contact resolution, and improving case-handling and closure rates for cost savings.

We offer both single and multi-tiered technical support to cost-effectively handle basic customer questions to the most advanced problems. Our global solution, with onshore, off-shore and near-shore locations, allows us to offer support 24/7/365. No matter where your customers live, they can reach us at the most convenient time for them in any time zone.

Know-How

Know-How

A more thorough understanding of your business needs and the ability to respond accordingly

Adaptable

Adaptable

Flexible service options designed to support your needs and budget

Assistance

Assistance

Support that is quick, accessible and reliable
Dedicated

Dedicated

Proactive monitoring and event notifications to help reduce business disruptions

Our Approach

Our Approach

Time-tested methods and support processes

Minimize Risk

Minimize Risk

Reduce complexity with a single point of contact for nearly all your IT needs

Business Value for Customers

Facilitate easier Access to the Support you Need

We provide a vast array of feature-rich solutions for hardware, software, solution support and managed maintenance. Our focus is on quality and speed to help enhance clients’ results. We measure ourselves on customer satisfaction, response times, resolution times, root-cause analysis and data analytics to help you prevent future problems. We relentlessly pursue process improvement, service level improvement and increased client satisfaction.

Our process is designed to begin with an understanding of your business requirements, develop a customized service plan to support your needs, and adjust our plans accordingly as your needs change and as unexpected events arise.

Etag Technical Support Benefits

  • Cost-effective support services
  • Experienced technical helpdesk executives
  • Technical helpdesk services on a 24x7x365 days basis
  • Flexible pricing models
  • Streamlined business processes
  • Save on time, effort and resources

Our Proactive Approach

Maintenance and technical support services from Etag are designed to enable you to respond effectively to changing demands, such as competitive and marketplace threats, expanding product or service lines, customer service demands, and regulatory mandates. Effective maintenance and technical support services can also help you enhance the quality of overall technical support for your organisation while helping you control costs.

Etag can offer around-the-clock coverage with shorter response times and the ability to customize support terms, billing options and practically any other aspect of service delivery according to your needs and budget requirements. We can even develop solutions that are almost entirely tailored to your unique needs, preferences and budgetary requirements.