Streamline On-going Preventive Support & Maintenance Efforts
Support and Maintenance is vital to any business today, which includes hardware, software and network maintenance and support services. Any business requires proactive support service to ensure continued availability and reliability.
When it comes to ensuring business continuity in the data center or high end-user productivity, Infor Support Services are available worldwide to help you boost your performance and improve the customer experience. At the same time, you will be able to focus your full attention on your core business thanks to Infor support.
Emergency Support Services
On-going Application Maintenance & Support
Support & Maintenance Services
- Help Desk Support
- Incident Response
- Resolution of basic IT/computer problems, such as Username and Password Issues
- Verification of Physical Layer Issues
- Incident Resolution
- Production Support for Applications
- Providing Break-Fix/Corrective and Emergency Support
- Providing Consultation and Technical Support to End-Users
- Resolving Ad-hoc Issues
- Guaranteed Incident Resolution for all Production Issues
- Bug Analysis, Fixes and Deployment Support
- Minor Enhancements and Deployment Support
- Minor Enhancements and Customization
- Preventive, Adaptive, and Perfective Maintenance
- Routine Maintenance Activities
- Major Enhancements and Deployment Support
- Fixes and Deployment Support
- Document Frequently Occurring Issues
- Test Applications in Idle Time and Look for Bugs
- Recommend and Execute Changes to Applications
We Continuously Meet Service Expectations
Maintenance for Entire Software Lifecycle
This process includes troubleshooting software issues, and doing maintenance tasks regularly like managing the source code, Version, patch and releases, Integration of releases, and fixing site crashes at priority, among others
Patch/Release Management & Deployment
We manage different release & patches, test them in simulated client IT environment, release them for your clients, and also deploy it at customer installations
How Can Etag Solutions Help?
We Etag + Infor provide out-and-out maintenance and support services that will enable you to focus better on your core business functions. We are a team of expert professionals who carry a proficiency that is crystallized by experience in the industry. With long-term continual maintenance and real-time support services for all your software requirements, we prepare your software for future requirements.
With a complete overview of support programs and services including guidance from the experts, 24x7x365 unlimited support, dedicated technical relationship management and self-help resources, Etag Support and Maintenance Programs provide world-class services to optimize your product portfolio and ensure the success and greatest return on your investment.