Quality Analysis

We leverage industry-leading Testing Methodologies

With our Advanced Quality Analysis, you can create intelligent analytics driven quality programs by integrating recording, quality, and performance management capabilities that identify, record and analyze the most appropriate interactions, enable precision quality monitoring practices, uncover reasons for performance shortfalls, initiate coaching and capture real-time customer feedback.

You can view your quality metrics at any time through our quality reports and analytics. In a single report, you can easily track quality scores, calibration variance, agent performance, and much more. We also provide a host of ad-hoc reports to meet all of your reporting and business needs.

Uncompromising Quality

Uncompromising Quality

Understand the risks and challenges involved in implementation

Time to Market

Time to Market

Design a comprehensive quality and risk management plan to help you navigate complex projects


We ensure effective implementation and monitoring of the solution

Low Risk

Low Risk

Evaluate flexibility, efficiency, completeness, and maintainability of the solution design

Qaulity Analysis to address Multi-Technology Integration

Delivery Assurance

All testing solutions are personalized to your requirements, and assured delivery is realized through proven engagement model, twin pillars of product and process quality, instances of QA guardian, test value chain digitization and synergistic independence in testing services. Our spectrum of services help you do just that for less money, in less time, and in a simpler manner. Your strategy is to thrive in an uncertain world and our expertise and experience can help you do that.

Meeting Today’s Business Challenges

Our test process framework, which is a result of diverse experiential knowledge, provides lead metrics and critical indicators that help in early course correction and proactive decision making thereby resulting in:

  • Reducing the defects that impact business use of the application
  • Provide a stable application in production
  • Significantly improve the Quality

Why Etag?

Our QA experts build independent quality assurance blueprints that fit into your overall project schedule, while providing an unbiased means of measuring functionality, configuration and interoperability with other corporate systems. Our customized QA approach utilizes best practices spanning process improvement, technology and global outsourcing to help you mitigate risk and realize return on investment.

Our global solution, with onshore, off-shore and near-shore locations, allows us to offer QA support 24/7/365. No matter where your customers live, how they are communicating with you (voice, chat, email, text) - you can be assured that the interaction will be monitored for quality.