Business Process Outsourcing (BPO)

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BUSINESS PROCESS OUTSOURCING (BPO) IS BECOMING THE NEW REVOLUTION AS COMPANY’S OF ALL SIZES ARE SEEKING TO TAKE ADVANTAGE OF THIS SOURCE OF COMPETITIVE ADVANTAGE. MANY CORPORATIONS ARE CURRENTLY RESTRUCTURING THEIR BUSINESS PROCESSES IN ORDER TO BECOME MORE COMPETITIVE AND COST EFFECTIVE.

For close to a decade now, businesses have approached Business Process Outsourcing (BPO) as a modest cost play. The new generation of BPO help clients define a broader spectrum of performance targets. Etag offers structured approach that infuses key business activities with technology levers that help organizations to precisely manage tasks and continuously increase process effectiveness and efficiency.

A successful Business Process Outsourcing service provider like us understands the widely varying intricacies of business process transformation, which include visibly defining scope, service-level expectations, baseline metrics, a governance process, and organizational change management, among others. As Business Process Outsourcing continues to evolve, smart companies searching for ways to advance will find it in Etag’s end-to-end, global IT services.

Etag is a steward of the Business Process Outsourcing industry, making a real transformation to the way our clients function globally, as our services touch millions of lives daily.
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ETAG UTILISE THE ASSETS THAT HAVE MADE BUSINESSES PROSPER; STATE OF THE ART TECHNOLOGY, ASSURANCE TO THE HIGHEST QUALITY, DEPENDABILITY AND STEADINESS

Business Process Outsourcing has been around for many years, with successful and unsuccessful results. However, recent developments have created strong levers for reconsidering BPO, with Etag’s new wave of BPO initiatives:

• Advanced IT outsourcing

The market for IT outsourcing has matured in the last 10 years and is still growing. Many of the established IT outsourcing providers have now entered the market and are now also providers of Business Process Outsourcing services.

• Standard Platforms

Most Business Process Outsourcing providers offer “platform BPO” as part of their services. A standard supplier-platform is used as the application on which the processes are run.

• Further globalization and communication/collaboration infrastructure

Thanks to the exponential growth in communication and collaboration infrastructure—primarily through the Internet, mobile communication devices and applications—it is much easier to collaborate internationally.

Companies need to evaluate their business processes and not only identify the right ones to outsource, but also determine the delivery model that will best support the process.
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By allowing clients to select the service delivery model that best suits their level of outsourcing development and desire for partnering, Etag enables its clients to switch to world-class Business Process Outsourcing services that align with their distinct strategic purposes.

Etag is ahead of the curve, serving several customers with the cohesive and comprehensive capabilities. The clients benefit from the significant cost reductions and efficiency development made possible by the integration of the following:

  • Facilitate scalability through an expandable pool of qualified resources
  • Improve operations to engage growth and reduce cost
  • Craft a time-to-market benefit utilizing incremental resources
  • Improve quality and performance through standardization, globalization and automation
  • A commitment to teaming and collaboration, and a partnership mind-set that results in increased value for our clients over the long term
  • The ability to support intricate, transformational variation for your organization

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The Business Process Outsourcing revolution is progressing with time, but many firms have already pioneered dramatic new ways of utilizing outsourcing to reduce costs, improve competitive position, and introduce new organizational strategies. BPO is increasingly being recognized as a strategic as well as tactical initiative. The most effective way to analyse and select a Business Process Outsourcing opportunity is to utilize a deliberate, systematic approach that minimizes risk each step of the way.

As an industry leader in providing business process outsourcing initiatives, Etag has proven BPO’s potential to not only transform business processes and align them with business approach but also to nurture an environment that sets the stage for helping the customer accomplish competitive advantage.

Cross-Industry BPO Services

  • Finance and Accounting Services
  • Human Resource Services
  • Customer Support Services
  • Supply Chain Services
  • Procurement Services

Industry-Specific Services

  • Travel and Transportation Services
  • Financial Services
  • Healthcare Services
  • Insurance Services
  • Telecom Services
  • Network Services

Bundled Outsourcing Services

  • Bundled Outsourcing

Business Process Outsourcing services make your business more efficient and more effective. Our global team of industry and technology experts stands with your team adding our innovation, depth and experience to your organization. That lets you apply your expertise to the products and services that allow you to surpass your competition.
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